Help Center

No — all paths are first-class: structured spreadsheets and accounting exports are parsed directly; PDFs and images may use OCR. Connectors (e.g. Xero, QuickBooks) import bills into the same review and calculation pipeline. Choose “Get started” in the sidebar if you want a footprint-evidence-first vs activity-first journey.

Structured files (CSV/XLSX) and clean digital PDFs typically use native parsers — no Textract per cell. Textract is more likely for scanned invoices, photos, or complex table layouts. Cost scales with pages or images sent to Textract, while spreadsheet rows are usually billed as rows/documents, not per OCR page. Check usage indicators on upload where shown.

Thousands of spreadsheet rows usually mean thousands of line items parsed without per-page Textract charges. Scanned PDFs or photos are page-based: each page may invoke OCR/Textract. Prefer structured exports from finance systems when you need high row counts.

Native parsers run first for structured files. Textract may be used for scanned or complex PDFs depending on configuration. Usage limits typically track pages processed for OCR-heavy flows and rows or documents for structured imports — see your account usage on the upload flow where shown.

kg CO₂e is kilograms of carbon dioxide equivalent (all GHGs converted to CO₂ impact). Scope 1 is direct emissions you control; Scope 2 is purchased energy; Scope 3 is other indirect emissions. Tier describes data quality: Gold (supplier-declared), Silver (quantity × factor), Bronze (spend-based estimate).

Navigate to the Data Entry page from the sidebar. Select a category (e.g. Energy), then drag-and-drop your PDF, image, or spreadsheet into the upload zone, or click to browse files. Once uploaded, the system will automatically extract data using OCR. You can review the extracted data in Step 3 (Verification).

We support PDF, JPG, PNG, CSV, and XLSX files. These can include utility bills, invoices, financial reports, and spreadsheets containing consumption data. Files should be under 50MB for best performance.

After uploading documents, go to the Passport page and click "Calculate Emissions". The system uses your extracted consumption data (e.g. kWh for electricity, litres of fuel) and applies verified emission factors via the Climatiq API to convert them into tCO₂e (tonnes of CO2 equivalent), categorised by Scope 1, 2, and 3.

Scope 1 covers direct emissions from owned or controlled sources (e.g. company vehicles, on-site fuel burning). Scope 2 covers indirect emissions from purchased electricity, steam, heating, and cooling. Scope 3 includes all other indirect emissions in your value chain (e.g. business travel, waste disposal, purchased goods).

Go to the Passport page from the sidebar. First, calculate emissions from your uploaded data. Then enter your company name, select the reporting period (start and end dates), and click "Generate Passport". You can download the generated passport as a PDF to share with stakeholders or auditors.

Navigate to the Connect page from the sidebar. Choose your accounting platform (Xero, QuickBooks, Sage, FreshBooks, or Zoho Books) and click "Connect". You will be redirected to securely sign in via Apideck Vault. Once connected, you can trigger a sync to import your financial data (suppliers and bills) directly into the system.

The Dashboard Overview shows totals from published emission results (after calculation, an editor may publish drafts so numbers appear here). It includes Scope 1/2/3 breakdown, documents processed, data quality score, category breakdown, and recent uploads.

Go to the Reports page from the sidebar. Here you can see all uploaded documents displayed as cards. Use the Year and Status filters to narrow results. Each card shows the document name, source, processing status, and upload date. You can delete documents using the trash icon on each card.

After upload, the document goes through automatic processing: first it is stored securely, then OCR (Optical Character Recognition) extracts key data such as supplier name, amounts, quantities, and units. The status changes from Pending → Processing → Completed. You can review and edit the extracted data before calculating emissions.

Yes. In the Data Entry page, after a document is processed (Step 3: Verification), you can review the extracted data table. Click the "Edit" button on any row to modify supplier name, date, amount, currency, quantity, unit, or category. All edits are tracked in an audit log for compliance purposes.

The app uses a small internal taxonomy (e.g. electricity, furniture) so you can group spend consistently. When you calculate emissions, those categories map to verified emission factors—typically from Climatiq datasets such as BEIS/DEFRA for UK spend and energy—so results stay comparable and auditable. You do not pick raw catalogue codes for every upload.

UNSPSC is a product-classification standard. Carbon Passport can use UNSPSC-style signals when they come from your data or expert review, including high-level prefixes mapped via classification APIs. You are not expected to maintain or select from the full UNSPSC catalogue in the app; governance focuses on prefix-level mappings and disclosure labels where relevant.